With 15 years of experience as a national nursing excellence consultant, I have had the opportunity to work with literally hundreds of healthcare leaders from over 200 facilities. One thing that always stands out is the difference between those who actually ‘walk the talk’ and become role models for processes, professional behaviors, work ethic, attitude, and accountability, and those who don’t....
Data. It’s a word often used in healthcare to back-up our findings, justify our next steps, or in some cases lead us to a new conclusion. While we live in a world of big data, we may not intuitively know how to use this effectively to create change. In fact, only 15% of healthcare organizations in a recent Tableau IDC whitepaper are data leading. Data leading organizations are those with strong...
Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding...
My early nursing career offered me a variety of care areas and work settings. Shortly after graduating with my BSN, I began my nursing career in Labor & Delivery at a hospital in downtown Omaha. While not as notorious as some other inner-city facilities in the country, it was a reality check and an often-stressful setting for a ‘farm-girl’ from rural Nebraska. My eyes were quickly opened by the...
Key Takeaways The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.
When the American Nurses’ Association announced the theme for National Nurses’ Week 2020 as ‘The Year of the Nurse and the Nurse Midwife’ no one could have anticipated how true that tagline would become. As the COVID-19 virus expanded into a pandemic causing millions, of often critically ill, highly contagious patients to descend on hospitals and other healthcare facilities, nurses around the...
