Is your leader rounding effective? Are you getting the results that you want? Or are you struggling to get quite the results that you would like? Nurse leader rounding is a common practice among healthcare organizations. However, a one size fits all approach doesn’t create effective result in an organization. Join Nobl for a webinar that focuses on creating the best results for every department...
High census, low staffing, and competing leader priorities are causing some facilities to suspend leader rounding on patients, but at what cost? Have expectations about safety and patient experience related to value-based purchasing and reimbursement suddenly changed? Can facilities afford to leave ‘money on the table’ from sub-par patient satisfaction data or severe patient safety events that...
Many of today's healthcare providers were small children when the U.S. government first dipped their toe into the healthcare patient satisfaction survey. In 2002 and 2003, the Centers for Medicare and Medicaid (CMS) and the Agency for Healthcare Research and Quality (AHRQ) worked collaboratively to create the first HCAHPS survey for inpatients. This was followed by the approval of the 27-question...
This past month, NRC Health published an article highlighting how Bryan Health leveraged rounding data from the Nobl Rounding Platform and real-time patient feedback from NRC Health to provide personalized care to patients. The article shared the innovative ways the health system is harnessing the power of patient feedback to understand and predict patient experience and satisfaction scores.
“All my leaders are in staffing right now”, a Nobl partner shared with me on a recent call. “We’re struggling to find the time to engage and connect.” Sentiments similar to these can be heard more and more across healthcare organizations, with leaders stretched thinner than ever before. But with this pressure comes burnout, both for leaders and staff, and disengagement. New data finds that...
As more and more healthcare facilities adopt the principles of lean methodology to inform quality care improvement, it is important for all stakeholders to understand and use these tools within the realm of patient experience, not just quality and safety and how to improve patient care. True empowerment begins when frontline governance leaders are also included, especially if they are expected to...
