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improving the patient experience

Wellstar Health Case Study: Innovative Data Integrations to Achieve PX Excellence

Nobl Health: Aug 5, 2021 5:41:00 AM

Successful integration of standard processes and lean methodologies provide a strong basis for personalized patient care at Wellstar Paulding Hospital, but data-driven excellence requires ongoing evaluation and improvement efforts to maintain and exceed prior performance. With their eye on the Baldrige Award for Healthcare, Wellstar Paulding Hospital knew that their current digital rounding...

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Patient experience hospital

Beryl Case Study: Improved First Impressions at Your Front Door - Patient Ambassador Rounders Enhance the Patient Experience of a Busy Emergency Department

Nobl Health: May 25, 2021 6:03:00 AM

Key Takeaways The introduction of an engaged and highly trained Patient Ambassador Rounding Program in the ED 24-hours a day for five days a week produced remarkable improvements in nine survey areas of patient experience in the ED of a large academic medical center.

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