Blog

Company News, Resources, and Industry Best Practices

Patient Satisfaction

From Planetree to Patient Experience – A CNOs Story

From Planetree to Patient Experience – A CNOs Story

Nobl Health: Jun 29, 2021 12:48:00 AM

My early nursing career offered me a variety of care areas and work settings. Shortly after graduating with my BSN, I began my nursing career in Labor & Delivery at a hospital in downtown Omaha. While not as notorious as some other inner-city facilities in the country, it was a reality check and an often-stressful setting for a ‘farm-girl’ from rural Nebraska. My eyes were quickly opened by the...

Resources Patient Experience Patient Safety Patient Satisfaction Patient-Focused Care
The Importance of Patient Experience for Margin and Market Share

The Importance of Patient Experience for Margin and Market Share

Nobl Health: Mar 15, 2021 12:42:00 AM

If you’ve worked in healthcare for any length of time you’ve probably heard the saying “no margin, no mission.” As a nursing leader, I had to learn terms like EBIDA, productive versus non-productive hours, fixed assets, expense variances, and the intricacies of tax accountability for regular payroll versus bonus hours. Advancing up the leadership ladder took me further away from my undergraduate...

Resources patient rounding Patient Satisfaction Patient Engagement Software Quality of Care how to increase patient satisfaction how to improve patient satisfaction scores