This past month, NRC Health published an article highlighting how Bryan Health leveraged rounding data from the Nobl Rounding Platform and real-time patient feedback from NRC Health to provide personalized care to patients. The article shared the innovative ways the health system is harnessing the power of patient feedback to understand and predict patient experience and satisfaction scores.
As more and more healthcare facilities adopt the principles of lean methodology to inform quality care improvement, it is important for all stakeholders to understand and use these tools within the realm of patient experience, not just quality and safety and how to improve patient care. True empowerment begins when frontline governance leaders are also included, especially if they are expected to...
After working at a large patient satisfaction survey company, I have heard my fair share of patient stories. Although some stories were enthusiastic praises of the facility and the staff, more often, they were descriptions of terrible patient experiences. From losing an item at the hospital and never receiving follow-up to horror stories of poor quality of care. I’ve heard it all. A patient, who...
Customers today have choices, multiple choices. Regardless of whether the need is for pet supplies, home repair or healthcare, consumers today are more informed and more likely than ever to ‘shop around.’ Increasing and sustaining market share for any product depends on satisfying the purchaser. For decades, the healthcare industry was exempt from some of this scrutiny because insurance companies...
Think about a memorable experience in your life; one that you won’t ever forget. Odds are it's on one end of the experience spectrum either being a positive or negative experience. While there are many defining moments in our life that stem from an accident or luck, there are a plethora of opportunities to curate positive yet memorable experiences for the patients we care for in our healthcare...
