Lincoln, NE – Nobl is pleased to announce that the Katie Haifley and Erika Allison, BSN, RN have recently earned the credential of Certified Patient Experience Professional (CPXP).
Since the launch of the ‘triple aim” and the initiation of the Affordable Care Act, the impact of patient satisfaction on the healthcare industry bottom-line has taken on new priority. The connection between employee engagement and patient experience also continues to emerge. Surveying patients after discharge is big business and there are multiple vendors available to provide HCAHPS and other...
Nobl provides all clients optional touchpoints with our support and services teams. Included are monthly phone calls, monthly or quarterly data review presentations, or “mini project” design conferences to build out new or customized features. As the CNO, I periodically join these meetings to learn from our team and client leaders. Earlier this month, I had the opportunity to join a monthly call...
The emergency department often is a patient’s first encounter with a hospital. This poses a unique opportunity for departments to get the patient’s experience off to the right start.
Nurses have an immense opportunity to impact the patient experience. Being in contact with the patient more than any other caregiver gives nurses the unique advantage to impact a patient's hospital experience. As hospital administrators and nurse leaders we have the responsibility to outfit our front-line staff with the tools to provide excellent service, empathetic connection, and high quality...
For any of us who have had a loved one hospitalized for any length of time, the stresses of not being able to be at their side can be overwhelming. That feeling is magnified when that loved one is miles or states away. The Nobl Rounding Platform features a friends and family portal, designed to provide quick, secure and real-time updates to family members anywhere with access to the web. The...
