Rounding on employees is helpful to solicit input and promote retention when the work environment is running smoothly and all associates have the information, resources and support they need. But when the world is turned upside down, as it is now from the COVID-19 pandemic, connecting with employees is no longer a “nicety” but possibly a life-saving touch point. In either scenario, making...
Providing routine, meaningful touchpoints with employees through rounding can result in higher employee satisfaction and retention, but only if the structures, processes, and outcomes of rounding efforts are well-defined and monitored. Conducting “howdy” rounds that don’t explore core problems or respond to key issues can be more detrimental than helpful.
One of the first responsibilities of today’s healthcare leaders is to know their workforce. That requires an in-depth knowledge of five generations currently in the workplace and how those generations directly impact competency, compliance, communication and ultimately patient satisfaction and experience. The newest members of the healthcare workforce are technologically savvy, focused on...
Nobl CNO, Terry Anderson, discusses nursing leadership and leader rounding strategies with Duke Lim, Associate Vice President Nursing & Patient Services at UF Health Shands Hospital.
Employee rounding is a powerful tool to form and maintain relationships in the workplace between leaders and their frontline staff. Progressive, participatory leaders began rounding or “checking in” with their employees long before the relationship between patient satisfaction and employee satisfaction was validated by data and research. The dynamic and costly healthcare environment makes it...
As new hospitals launch the Nobl Rounding platform we often encounter questions about the role of charge nurses in hourly patient rounding as well as leader rounding on patients. Here are some different ways to utilize charge nurses, depending on the role they fill within your organization.
