In the complex and demanding world of healthcare, ensuring high-quality patient care is of paramount importance. One often-overlooked but highly effective method for enhancing the quality of care in healthcare organizations is employee rounding. Employee rounding is a systematic approach that involves regular, structured interactions between leadership and staff members to build a culture of...
Pediatric leadership rounding, a process where a leader engages in dialogue with both the young patient and their family to discuss their healthcare experience, is commonly executed using a framework similar to adult rounding procedures. The core tenants of how a leadership round should be conducted remain true regardless of the age of the patient. However, organizations must consider the special...
Leadership rounding on patients is a common tactic in acute care hospitals as a way for leadership to understand their patients’ experiences as they are happening and to positively influence the perception of their care. While there is a plethora of literature and case studies describing how successful implementations of the leadership rounding have worked in hospitals, there are less resources...
One of the realities of life is that we are constantly giving and receiving feedback. Sometimes feedback is formal, such as annual performance reviews or meetings with supervisors or faculty. Other times it is as casual as a reassuring smile from a colleague or mentor when mastering a new task or comforting another. How we process and apply feedback is influenced by many things. Comments or...
As the surge of the novel coronavirus pandemic reaches a crisis level in many areas of the country, nurse leaders are barely able to address the day to day operations of their facilities and units, let alone think about if, and how, they can round on patients and families during this difficult time. But right now, the value of these rounds goes far beyond our patient satisfaction goals or...
The term “extended stay” refers to patients who are hospitalized for a longer than expected or desired. In the Emergency Department, an extended stay patient maybe an outpatient who stays longer than 23 hours or is “boarded” while awaiting an acute care bed. In acute care, an extended stay is one that exceeds the accepted length of stay (LOS) standardized by third-party payers and regulatory...
