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Quality of Care

The Importance of Patient Experience for Margin and Market Share

The Importance of Patient Experience for Margin and Market Share

If you’ve worked in healthcare for any length of time you’ve probably heard the saying “no margin, no mission.” As a nursing leader, I had to learn terms like EBIDA, productive versus non-productive hours, fixed assets, expense variances, and the intricacies of tax accountability for regular payroll versus bonus hours. Advancing up the leadership ladder took me further away from my undergraduate...