High census, low staffing, and competing leader priorities are causing some facilities to suspend leader rounding on patients, but at what cost? Have expectations about safety and patient experience related to value-based purchasing and reimbursement suddenly changed? Can facilities afford to leave ‘money on the table’ from sub-par patient satisfaction data or severe patient safety events that...
In 2011, approximately 41 million Americans were 65 or older. By 2029, when the last baby boomers reach retirement age, an estimated 71 million Americans will be at this same age, a 73% increase. An aging population presents numerous challenges for healthcare providers, including a key challenge of Medicare reimbursement.
I remember vividly the day in early 2007 when the President of our health system called together a patient experience team to discuss a mission critical priority. I was being asked to co-lead the roll-out of Hourly Rounds simultaneously on 28 inpatient acute care units (including critical care) across five hospitals. Based on the results of a Studer Group study, the Executive Leadership Team was...
Purposeful hourly rounding is a care model that organizations utilize all over the world to ensure patients receive timely, consistent, and proactive care.
Current Process For Mary Lanning Healthcare’s Behavioral Services Unit, hourly rounding is centered around connecting with patient’s and having an active discussion about their current needs.
In the fast-paced hospital settings that make up modern healthcare, coming together as a team can make or break clinical staff’s ability to effectively care for patients on their unit. On hospital units, collaboration is the most important aspect of team care (Bags, Ryan, 1990). Though nursing is a field that is filled with autonomy, there's still a need for collaboration between nurses and all...
