Barton Health Client Story

In 2017, Lea Albright, Hospitalist Program Manager, needed to impact physician communication and discharge instruction HCAHPS scores. With limited practice by private physicians, the activities of the hospitalists were driving the data. A lack of provider specific patient comments from HCAHPS scores limited buy-in by physician leaders to enforce needed behavior changes to improve communication. 

“We wanted to validate that hospitalists were rounding daily on patients, sitting down to answer their questions, educating and updating the white board with the anticipated date of discharge,” shared Lea Albright.

Outcomes featured in this client story include: 

• 39% increase in whiteboard documentation.
• 100% of patient's knowing their discharge date.
• Improvements in physcian communication HCAHPS scores. 

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