Patient Experience

4 Strategies to Improve Leader Rounding

Leadership rounding with patients allows the nurse manager to directly impact patient experience and satisfaction. Nurse leaders are constantly balancing multiple tasks and priorities at any given moment. With a digital rounding tool, nurse leaders can effectively manage the patient experience, improve staff engagement, and communicate with other departments. We’ve composed 4 different strategies to make your rounds more effective.

Ask the right questions

Make your time count while connecting with patients. Asking the right questions that are tailored to your unit and unique to your organization will ensure that you can get the information you need from patients. Show the patient that you care about their health by asking meaningful questions. Using a digital documentation tool, lead nurses can ensure questions are standardized to gather trackable data points. Personalize your rounding experience by using your own language, but keep the process consistent. Quickly documenting this data by using a leader rounding tool is important to remain an efficient organization.

Share information

Reviewing data from previous rounds can help you improve the patient’s experience and level of care. Share this information with other nurses and staff to adequately inform the entire team. By using a rounding tool, other nurses and staff can find notes on preferences or personal details about patients to help them connect with the patients and create a genuine care experience. Tracking patient issues and follow-up actions with another staff member is important to the patient to ensure they are satisfied with their experience. This tool can provide immediate feedback to staff in order to quickly resolve any issues. A leader rounding tool can efficiently share information to all the right people in order to enhance the patient experience.

Recognize Nurses and Staff

During the leader round, take time to ask the patient if any nurse or staff improved their satisfaction or experience during their stay. By creating opportunities to recognize nurses or staff members, you can be certain that care providers are receiving the recognition that they deserve. Nurse and staff recognition increases employee engagement within the organization. If the patient had a negative experience with a nurse or staff member, their actions and response can be assessed and addressed immediately. With a leader rounding tool, nurse leaders are be able to keep staff accountable and increase engagement within an organization.

Send issues to other departments

If a patient has a problem that you cannot resolve on the spot, it is important to alert the correct staff member quickly. Sending immediate alerts before you become distracted with other tasks can increase patient satisfaction. The patient can be assured that the issue will be taken care of to provide a better experience. This efficient communication between departments is important when considering patient experience and satisfaction. With a leader rounding tool, nurse leaders can send issues to other departments when an issue cannot be resolved on the spot.

Learn more about Nobl Health and Leader Rounding.

Client Outcomes Featured on The Beryl Institute

We're excited to announce that The Beryl Institute, a global healthcare-centric community dedicated to improving the patient experience, published a case study featuring Bryan Health's implementation, use, and sustained outcome while using Nobl's hourly rounding platform Vigilance™.

Highlights from the case study:

"Bryan Medical Center partnered with Nobl to implement Vigilance™, a digital hourly rounding solution. Bryan Medical Center initially piloted the rounding tool on six adult medical-surgical units. After the pilot phase, the solution was expanded throughout the 640-bed organization and implemented onto 100% of the general acute care, rehab and progressive care areas."

"Bryan Medical Center has achieved substantial returns from implementation of the rounding tool. In the six (6) months following software implementation on the six adult inpatients units, there was a documented average of 41.4% reduction in patient falls. Staff noted fewer interruptions from call lights and 82.46% of nurses surveyed agreed that Nobl Vigilance™ has improved the consistency of their hourly rounds."

To read more, click here, or download the PDF below.

Download The Beryl Institute Case Study


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