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Services and Support

The complete solution.

We bring an experienced team to implement your software.

We recognize that no two healthcare organizations have the same clinical workflow, rounding processes, and available technology. We have built our solution and deployment methodology to work with your organization’s timeline, processes, and resources.

 

Clinical Expertise

Our nurses help you connect your people and process with our rounding technology. Using our workflow and process improvement expertise, we work with you to set-up sustainable processes using technology as the conduit.

  • Gap analysis to identify opportunities for improvement or change.

  • Consultation on how to configure the software to meet your unique needs or standards, such as TJC, Magnet, and DNV.

  • Utilize our research protocol template and literature reviews to jumpstart research related to products.

  • Access to our best practice toolkits, forms, reports and software recommendations.

 

 

Project Management

We know that investing in the right technology also means finding the right company that is going to be on your team. Organizations receive a project manager manager who partners with you, not just before roll-out but also after implementation because relationships matter to us.

  • Supports your team with in-person and remote meetings.

  • Assists your organization in project management documentation requirements.

  • Acts as the conduit between all teams on both Nobl and client side.

  • Uniquely equipped to understand clinical workflow and project management. 

 

 

Client Success Services

We are with you every step of the way, including the journey after you Go-Live. You'll meet with our team quarterly to set goals, review data, and measure against benchmarks — all to maximize your measurable outcomes. 

  • We provide an analysis of your data in a presentation tailored to your needs. 

  • Use our established rounding optimization committee charter and guidelines.

  • Learn through our digital education or in-person training resources.

  • Dedicated project manager that is with you before and after Go-Live.

 

 

Maintenance and Support

Hospitals never stop running and either does our support services. We provide users with multiple ways to contact us to get help from in-application messaging to our phone support line.

  • Direct access to support engineers for a personalized experience.

  • Proactive system maintenance to prevent downtime.

  • New features and upgrades are always free to current customers.

  • HIPAA certified engineers and support technicians.

Ready to check out a demo?

We're eager to meet you. Introduce yourself and we will reach out to schedule a demo.