Leadership rounding with patients allows the nurse manager to directly impact patient experience and satisfaction. Nurse leaders are constantly balancing multiple tasks and priorities at any given moment. With a digital rounding tool, nurse leaders can effectively manage the patient experience, improve staff engagement, and communicate with other departments. We’ve composed 4 different strategies to make your rounds more effective.
Ask the right questions
Make your time count while connecting with patients. Asking the right questions that are tailored to your unit and unique to your organization will ensure that you can get the information you need from patients. Show the patient that you care about their health by asking meaningful questions. Using a digital documentation tool, lead nurses can ensure questions are standardized to gather trackable data points. Personalize your rounding experience by using your own language, but keep the process consistent. Quickly documenting this data by using a leader rounding tool is important to remain an efficient organization.
Reviewing data from previous rounds can help you improve the patient’s experience and level of care. Share this information with other nurses and staff to adequately inform the entire team. By using a rounding tool, other nurses and staff can find notes on preferences or personal details about patients to help them connect with the patients and create a genuine care experience. Tracking patient issues and follow-up actions with another staff member is important to the patient to ensure they are satisfied with their experience. This tool can provide immediate feedback to staff in order to quickly resolve any issues. A leader rounding tool can efficiently share information to all the right people in order to enhance the patient experience.
Recognize Nurses and Staff
During the leader round, take time to ask the patient if any nurse or staff improved their satisfaction or experience during their stay. By creating opportunities to recognize nurses or staff members, you can be certain that care providers are receiving the recognition that they deserve. Nurse and staff recognition increases employee engagement within the organization. If the patient had a negative experience with a nurse or staff member, their actions and response can be assessed and addressed immediately. With a leader rounding tool, nurse leaders are be able to keep staff accountable and increase engagement within an organization.
Send issues to other departments
If a patient has a problem that you cannot resolve on the spot, it is important to alert the correct staff member quickly. Sending immediate alerts before you become distracted with other tasks can increase patient satisfaction. The patient can be assured that the issue will be taken care of to provide a better experience. This efficient communication between departments is important when considering patient experience and satisfaction. With a leader rounding tool, nurse leaders can send issues to other departments when an issue cannot be resolved on the spot.