Nobl Insights

The Strength to Succeed

Deep in the damp Minnesota woodland, hooting, hollering and random bursts of clapping can be heard in all directions. Every Nobl team member is present during our company retreat, where we’ve focused our growth on team development. Between the boat rides, grilling competitions and Rock Band sessions, we’ve been discovering our strengths. Thanks to the Gallup StrengthsFinder, we’ve been able to discuss, and enable each other to act upon and grow our amazing array of talents. Is it any wonder that more than half of our team has “achiever” as one of our top 5 strengths?

The team grilling together

Patrick Campbell, team project manager and our top “restorative” team member, says “building our strengths is what pushes people forward, and builds ideas. Taking everyone's individual strengths and focusing them to achieve a common goal is how companies move forward.”

According to Gallup, “The best way for people to grow and develop is to identify how they most naturally think, feel, and behave—their talents—then build on those talents to create strengths, or the ability to consistently provide near-perfect performance.” To consistently provide near-perfect performance is a radical goal, but it seems achievable none-the-less.

This had my gears cranking. I’ve seen first-hand the importance of developing our strengths in an office setting, but what if that were to transfer over to other settings, like the battlefield of front-line nursing? Nurses don’t have the luxury of taking a week away from their unit to develop their strengths, but can it still be done? And if it could, what would the results look like, especially when translating to nurse collaboration, patient safety and patient experience?

In the peer-reviewed journal Issues in Mental Health Nursing, Paul Beckett, RN, BSc(Hons) MMHN et al. studied the effect of “Developing Person-Centered Culture in Inpatient Mental Health Settings through Strengths-Based, Transformational Leadership”, noting “there is a correlation among healthy workplace environments, healthy patients and the well-being of staff (Beckett, 2013).

Nobl working on Gallup Strengths Finder together

In the journey to reaching “near-perfect performance”, Beckett and co. hosted regular “away days”, in which nurses participating in the study were given PTO to take classes on strength development. During the first day, “the staff identified the themes of ‘safety and security,’ ‘staffing and skill mix,’ and ‘cultivating the heart and soul of the ward.’ as the prior-ity [sic] themes to be addressed.” The nursing staff goes on to emphasize “the importance of having all the team together, and for all members of the team to have the opportunity to contribute…” (Becker, 2013).

Thanks to the nurses’ efforts, many of them reported growing closer to their team, and being able to function better together. The impact and team unity that strength-development brings is proven to directly affect the quality of hourly rounds, leadership rounds, and patient care.

A week in Minnesota has been a game changer for the way the Nobl team functions. In a few short days, I’ve learned that a team who grows together, succeeds together. Going forward, we’ll bring our newly-recognized skillset into our hospitals, and empower our nurses with the strength to succeed.

3 C's to Better Patient Care - Nurse Collaboration

“Unity is strength... when there is teamwork and collaboration, wonderful things can be achieved.” - Mattie Stepanek

It’s no secret that nurses love nursing because of their passion towards caring for people. Nurses care for their patients from admittance to discharge, which provides ample opportunity to foster great patient experiences. As a company who’s focused on nursing and hourly rounding, Nobl believes great patient care comes down to three key nursing factors: collaboration, communication, and compliance.

Collaboration within nursing, especially with most organizations staffing to census, is extremely important. Many nurses take care of anywhere from 3 to 6 patients during one 12-hour shift, which can be taxing on time essential for patient care. Injuries, diseases, and illnesses have become increasingly complex, which makes providing quality and compassionate nursing a team effort.

We’ve created a list of three nursing practices that have been proven to improve nurse collaboration, patient experience, and even HCAHPS scores. It all comes down to…

1. Regular Shift Huddles

Huddles are an essential part of many sports team strategies, as well as business planning, but regular huddles involving all on-duty floor nurses and nurse directors have shown positive results when collaborating to deliver great patient care.

A nurse director at Central Baptist Hospital successfully implemented unit-wide huddles and was able to connect a unit with nurses who rarely ventured from one side of their unit to the other. By huddling at strategic shift times, floor nurses collaborated with each other when help was needed, ensuring every patient was given the care they needed.

Thanks to advances in technology, digital unit rounding maps are a way for nurses to visualize in real-time where their fellow nurses need a helping hand!

2. Continuous Communication between Nurses, Patients, and Family

Many nurses find time in the day to talk with their patients’ families, whether in person or by phone, but there are many other ways to improve upon the family communication process. We all know that nurses finishing their shift should always debrief their patients’ statuses to the nurse relieving them during shift changes, but thanks to the practice of hourly rounding, more advanced communication technology have become available, allowing consistent nurse to family communication every single hour.

3. Collaboration between Floor Nurses and Nurse Managers

According to ANA and AONE in Principles of Collaborative Relationships, effective collaboration between floor nurses and nurse managers comes down to effective communication, authentic relationships between nurse managers and floor nurses, and a culture of learning, growth and education. An environment where all nurses feel safe and encouraged to grow ensures healthy relationships, and optimal nurse manager and floor nurse collaboration.

Nurse Collaboration is part one of a three part series on how nurses can deliver better patient care.

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