Nobl Insights

The Reason for the Season

As the stores begin to fill with holiday gift merchandise, and Black Friday and Cyber Monday marketing fills the media, it is a good time to step back and revisit the priorities in our lives. As a healthcare technology service support company, Nobl helps the end-user, frontline providers of care every day. We understand the value they bring to each patient, the sacrifices they make to continue in a profession that while gratifying can also be exhausting, and the critical link they provide to keep America healthy.

As we enter the Thanksgiving weekend, we wish every provider, leader, and facility good health, happiness and we express our GRATITUDE for the opportunity to support you and work that you do. Providing healthcare isn’t easy, but most things worth doing rarely are.

In the words of Kristin Armstrong,

“I write about the power of trying, because I want to be okay with failing. I write about generosity because I battle selfishness. I write about joy because I know sorrow. I write about faith because I almost lost mine, and I know what it is to be broken and in need of redemption. I write about gratitude because I am thankful - for all of it.”

- Kristin Armstrong

Happy Thanksgiving from all of us at Nobl Health!

CARE With Leader Rounding on Patients

C - Create a Patient-Centric Environment
Focusing on patient safety and safety culture, leaders can improve clinical outcomes and quality of care. We recently wrote a blog about Creating a WOW Patient Experience and this all begins by having a patient-centric environment. For example, committing to sit down for even a minute and making eye contact can convey caring and send the message that you have time to listen.

A - Address Service Recovery Issues
Proactively uncover patient issues to prevent HCAHPS fluctuations and zero in on your most common patient issues. Consider a digital rounding tool to help you send alerts to other departments when an issue can’t be resolved on the spot. Increase efficiency of staff and departments by streamlining notifications.

R - Recognize and Reward Care Providers
Leaders round on patients to receive feedback on experience, care, and validation of staff expectations. How do you recognize and coach care providers after your rounds? A leader rounding tool can help you quickly and easily tag care providers during a leader round to ensure they are coached or praised and other actions are taken to improve the patient experience.

E - Evaluate Patient Data and Educate Others
Do you have a binder full of rounding forms? Do you have to page through the forms to look back on a previous round? Consider the time spent on this process alone. With rounding software, review patient data from previous rounds with one click and allow anyone rounding to be adequately informed to easily communicate with patients. Giving you more time for the conversation with the patient.

Nobl Health offers a solution that enables leaders to proactively resolve issues and improve the patient experience. Cadence Leader Rounds allows leaders to uncover, communicate, and resolve issues through automated alerts to other departments.

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