Nobl Insights

3 Ways to Save Time with a Nurse Rounding Tool

Nurses spend an average of 10,000 minutes per month responding to call lights because they are frequently called into patient rooms for position adjustment, toileting assistance, and to ease pain. A patient-centric rounding tool will increase patient experience in your organization by proactively anticipating patient needs. A nurse rounding tool can save you time with automatic data aggregation and reports, workflow gains, and streamline communication.

Automatic Data Aggregation and Reports

You might walk into a patient’s room and spend more time manually logging rounding data instead of focusing on the patient’s needs. Efficiently document hourly rounds with a nurse rounding tool at the bedside using a mobile device or computer. Customize your rounding checklists to support the variety of patient populations you serve. With a nurse rounding tool, you can create automatic reports from all the rounding data in a matter of seconds. Search rounding logs, uncover trends, and share reports with staff to cultivate a culture of purposeful rounds. You will be able save time with a nurse rounding tool by automatically gathering data and creating reports.

Workflow Gains

The ease of technology is eliminating steps in your workflow with a nurse rounding tool. You no longer have to manage and track down patients because they are automatically placed into the system and taken out. A nurse rounding tool will also remind you which patients are due for a round and how long it's been since the last round. Now you can spend less time on the logistics of rounding and more time on improving the patient experience through purposeful rounds. Increase your workflow efficiency and save time by using a nurse rounding tool.

Streamline Communication

Use communication to sustain a culture of rounding without losing a second of patient-centric care. A nurse rounding tool can automatically alert another department to help resolve a patient issue. Your department will be more efficient and effective by employing this faster and simpler method. Solve patient problems quicker at the click of a button to improve patient satisfaction. Save time by streamlining communication to create and sustain a culture of teamwork and reliability through a nurse rounding tool.

Learn more about Nobl Health and Nurse Rounding.

Using a Nurse Rounding Tool to Resolve Patient Concerns in Real-Time

Rounding with patients can often lead to concerns that must be resolved by different departments. Service recovery is efficient with a tool that can quickly communicate with other departments.

How does Service Recovery Work?

Streamline communication by using a tool to send automated alerts to others in your organization to improve patient experience. Quickly and efficiently create tickets for patient, employee, or organization issues. As soon as a ticket is created, an email is sent to the tagged staff member so they can quickly resolve the issue. You can share and communicate issue details by uploading images, tagging locations and assigning tasks. Keep track of which tickets have been resolved or modified through notifications. You will know which tickets are outstanding by viewing all open or closed tickets in a real-time report.

Nurse Leaders Using Service Recovery

Our organizations utilize Beacon™ to resolve a number of issues that leaders uncover at the bedside. Katie Hottovy, Director of Client Services and CMO of Nobl says "One time I was rounding with the director of Physical Therapy on a patient at one of our clients in North Carolina. The patient had been admitted from the ED onto the med-surg unit and was without any of their personal belongings. The patient mentioned that they were an avid reader and was bored from watching TV all day long. Our client utilized Beacon™ to send a service recovery alert to Patient Experience. The CXO got the alert and brought the patient the book cart to select some reading materials."

Service Recovery in the Emergency Department

One of the biggest opportunities for service recovery that we see from looking at our clients data comes from the Emergency Department. "One of the most used service recovery departments that we see is the Emergency Department receiving alerts from inpatient units to come speak with the patient." says Katie Hottovy, Director of Client Services and CMO of Nobl. "Patients are often upset about wait times in the ED and they carry that frustration up to the inpatient unit. Having a director or manager from the ED come up to the patient's room, apologize, and listen to the patient's concerns can have a big impact on the patient's perception of care."

A service recovery tool eliminates the need to manually call, email, or track down individuals to resolve an issue. Maintain the high quality care your patients expect by using an intuitive platform to easily resolve issues.

Learn more about Nobl Health and Service Recovery

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