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Company News, Resources, and Industry Best Practices

Nobl and Author Vicki Hess Team up to Offer an Exclusive Employee Engagement Webinar for Hospitals and Health Systems

Nobl Health and Vicki Hess, RN, MS, author and Top 5 Healthcare Speaker, are excited to announce a collaborative webinar, called Real-World Rounding: High Touch + High Tech = High Impact. This employee engagement focused webinar will highlight how close relationships combined with advanced technology leads to a high impact in an organization.

The Reason for the Season

As the stores begin to fill with holiday gift merchandise, and Black Friday and Cyber Monday marketing fills the media, it is a good time to step back and revisit the priorities in our lives. As a healthcare technology service support company, Nobl helps the end-user, frontline providers of care every day. We understand the value they bring to each patient, the sacrifices they make to continue in a profession that while gratifying can also be exhausting, and the critical link they provide to keep America healthy.

CARE With Leader Rounding on Patients
Focusing on patient safety and safety culture, leaders can improve clinical outcomes and quality of care. We recently wrote a blog about Creating a WOW Patient Experience and this all begins by having a patient-centric environment. For example, committing to sit down for even a minute and making eye contact can convey caring and send the message that you have time to listen.
Creating a WOW Patient Experience

The little things that go above and beyond the basic behaviors to create a “personal” experience or “wow” for each patient are important. These small but significant actions can make a big difference in patients’ perceptions of each encounter with a care provider. Individual staff members don’t have to wait for the whole facility to launch one of the best practices, they can create a change one provider and one patient/family at a time. Choose one new thing to implement each month.

 

Helping Hands during Hurricane Harvey

Sometimes we get caught up in the rigors of life, the stresses at work and the never-ending to-do list. But with the recent tragic events caused by Hurricane Harvey in Texas, we are reminded what is important – family, friends, health, and happiness. As a healthcare technology company supporting the everyday workflow and documentation of nurses and nursing leaders across the country, we have many friends and colleagues in the hurricane’s path and we wish them “Godspeed” and safety to start the journey back.

Strengthen Your Patient Relationships With Leader Rounding

If you have worked anywhere in a service industry, you are fully aware of the value of relationships. Whether you are serving retail customers, hotel guests or patients and families in the hospital they must trust that you know what you are talking about, listen to their needs/concerns, and work to meet those needs. Unfortunately, in the healthcare industry, the “customer isn’t always right.” Their wants may not align with their needs and we are constantly balancing service with safety, therefore the strength of the relationship may suffer.