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Bringing Purpose to Patient Interactions through Sacred Encounters

Nobl combines evidence-based practices with intuitive technology to help hospitals document and ultimately hardwire their rounding processes. But, no software, even with great prompts and customizable screens, will make a difference if we are doing the wrong things, or we are doing the right “things” with the wrong intent.

Through my Magnet consulting I have been in over 130 hospitals; a mix of academic medical centers, community-based and critical access settings, as well as not-for-profit, profit, and faith-based institutions. A long-term client system, the St Joseph Health System has enculturated a value-based practice known as “sacred encounters.”

A sacred encounter is when a task as commonplace as a patient assessment, bath or hourly round takes on new meaning. The practice of sacred encounters is a model that encourages the caregiver to pause and be mindful of the significance of the moment for the patient. This model promotes empathy and a genuine caring presence to the client and family. Within the faith-based context, the moment welcomes the presence and grace of the Holy Spirit to be with the caregiver and the cared for. Some non-faith based facilities embrace Kristen Swanson’s caring model components – knowing, being with, doing for, enabling, and maintaining belief.

To be emotionally present and sustaining faith are a critical component of patient care that we cannot forget. Regardless of whether a faith-based or non-faith based context applies – the key is to be in the moment and ensure that actions really are centered on the patient.

Blog written by Dr.Teresa Anderson, EdD, MSN, RN, NE-BC, Chief Nursing Officer, Nobl

4 Strategies to Improve Leader Rounding

Leadership rounding with patients allows the nurse manager to directly impact patient experience and satisfaction. Nurse leaders are constantly balancing multiple tasks and priorities at any given moment. With a digital rounding tool, nurse leaders can effectively manage the patient experience, improve staff engagement, and communicate with other departments. We’ve composed 4 different strategies to make your rounds more effective.

Ask the right questions

Make your time count while connecting with patients. Asking the right questions that are tailored to your unit and unique to your organization will ensure that you can get the information you need from patients. Show the patient that you care about their health by asking meaningful questions. Using a digital documentation tool, lead nurses can ensure questions are standardized to gather trackable data points. Personalize your rounding experience by using your own language, but keep the process consistent. Quickly documenting this data by using a leader rounding tool is important to remain an efficient organization.

Share information

Reviewing data from previous rounds can help you improve the patient’s experience and level of care. Share this information with other nurses and staff to adequately inform the entire team. By using a rounding tool, other nurses and staff can find notes on preferences or personal details about patients to help them connect with the patients and create a genuine care experience. Tracking patient issues and follow-up actions with another staff member is important to the patient to ensure they are satisfied with their experience. This tool can provide immediate feedback to staff in order to quickly resolve any issues. A leader rounding tool can efficiently share information to all the right people in order to enhance the patient experience.

Recognize Nurses and Staff

During the leader round, take time to ask the patient if any nurse or staff improved their satisfaction or experience during their stay. By creating opportunities to recognize nurses or staff members, you can be certain that care providers are receiving the recognition that they deserve. Nurse and staff recognition increases employee engagement within the organization. If the patient had a negative experience with a nurse or staff member, their actions and response can be assessed and addressed immediately. With a leader rounding tool, nurse leaders are be able to keep staff accountable and increase engagement within an organization.

Send issues to other departments

If a patient has a problem that you cannot resolve on the spot, it is important to alert the correct staff member quickly. Sending immediate alerts before you become distracted with other tasks can increase patient satisfaction. The patient can be assured that the issue will be taken care of to provide a better experience. This efficient communication between departments is important when considering patient experience and satisfaction. With a leader rounding tool, nurse leaders can send issues to other departments when an issue cannot be resolved on the spot.

Learn more about Nobl Health and Leader Rounding.

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