C - Create a Patient-Centric Environment
Focusing on patient safety and safety culture, leaders can improve clinical outcomes and quality of care. We recently wrote a blog about Creating a WOW Patient Experience and this all begins by having a patient-centric environment. For example, committing to sit down for even a minute and making eye contact can convey caring and send the message that you have time to listen.
A - Address Service Recovery Issues
Proactively uncover patient issues to prevent HCAHPS fluctuations and zero in on your most common patient issues. Consider a digital rounding tool to help you send alerts to other departments when an issue can’t be resolved on the spot. Increase efficiency of staff and departments by streamlining notifications.
R - Recognize and Reward Care Providers
Leaders round on patients to receive feedback on experience, care, and validation of staff expectations. How do you recognize and coach care providers after your rounds? A leader rounding tool can help you quickly and easily tag care providers during a leader round to ensure they are coached or praised and other actions are taken to improve the patient experience.
E - Evaluate Patient Data and Educate Others
Do you have a binder full of rounding forms? Do you have to page through the forms to look back on a previous round? Consider the time spent on this process alone. With rounding software, review patient data from previous rounds with one click and allow anyone rounding to be adequately informed to easily communicate with patients. Giving you more time for the conversation with the patient.
Nobl Health offers a solution that enables leaders to proactively resolve issues and improve the patient experience. Cadence Leader Rounds allows leaders to uncover, communicate, and resolve issues through automated alerts to other departments.